FAQs

Frequently Asked Questions — Estenne

1. What materials do you use?

Our jewelry is crafted from high-quality materials, including 18k gold plating, stainless steel, and premium enamel accents. All pieces are designed to be tarnish-resistant and hypoallergenic for everyday wear.


2. Is your jewelry waterproof?

Yes, our jewelry is designed to withstand daily life. You can wear your Estenne pieces while washing your hands or in light water exposure, but we recommend removing them before swimming, showering, or applying lotions to keep them looking their best.


3. How long does shipping take?

We process orders within 1-2 business days. Delivery times depend on your location:

  • UK & Europe: 3–5 business days

  • Canada: 5–7 business days

  • Rest of the world: 7–10 business days

You’ll receive a tracking link once your order ships.


4. Do you offer free shipping?

Yes, we offer free worldwide shipping on all orders — no minimum spend required.


5. What is your return policy?

We offer a 30-day return policy. Items must be unworn and in original packaging. Please note, for hygiene reasons, earrings cannot be returned or exchanged.


6. How do I care for my jewelry?

To maintain the shine and longevity of your jewelry:

  • Store it in a dry place, ideally in the pouch provided.

  • Avoid contact with perfumes, lotions, and harsh chemicals.

  • Remove your jewelry before swimming or working out.

  • Gently clean with a soft cloth when needed.


7. Do you offer gift packaging?

Yes! All orders come in elegant, gift-ready packaging — perfect for treating yourself or a loved one.


8. Can I track my order?

Absolutely. Once your order ships, you’ll receive a tracking number via email to follow your package every step of the way.


9. I entered the wrong shipping address — can I change it?

If your order hasn’t shipped yet, contact us immediately at support@estenne.com and we’ll do our best to update the address. Unfortunately, once shipped, we cannot make changes.


10. Do you offer warranties?

Yes, we offer a 1-year warranty on all jewelry against manufacturing defects. This does not cover damage from improper use, accidents, or normal wear and tear.